Refund & Return Policy

At TubTabs, we stand behind the quality of our products and want you to enjoy your hot tub experience. If you encounter any issues, we are here to help.

Returns

• We do not accept returns of opened or used products due to the nature of our water treatment items.
• Unused, unopened products may be returned within 30 days of delivery, in their original packaging and in resalable condition.
• To initiate a return, contact us at info@tubtabs.com with your order number.
• Customers are responsible for return shipping costs unless the item was damaged or incorrect.

Refunds

• Once your return is received and inspected, we will notify you of the approval status.
• Approved refunds will be issued to your original payment method.
• Please allow 5–10 business days for processing.
• Shipping fees are non-refundable.

Damaged or Incorrect Orders

• If your order arrives damaged or incorrect, please email us within 7 days of delivery at info@tubtabs.com with:
  • Your order number
  • A description of the issue
  • Photos, if applicable
• We will provide a replacement or full refund at no cost to you.

Non-Returnable Items

• Opened or used products
• Gift cards
• Final sale or clearance items (if applicable)

Chargebacks & Fraud Protection

We are committed to fair resolutions. Please contact us regarding any issues before initiating a chargeback so we can resolve your concern promptly.